The Northwest Group
  • Quality Business Systems
  • Bellevue, WA, USA
  • $17 - $20 DOE
  • Hourly
  • Full Time

Medical, dental, Vision, 401(k) w/ matching program, paid vacation, and sick time.


The Onsite Service Administrator is an essential component to our Client Services Department at QBSI, A Xerox Company. This position is responsible for providing immediate support and service via phone and onsite to our client experiencing technical difficulties. Assisting onsite, providing user end training and daily operational maintenance, are the main functions of this position. This role requires an individual who can independently manage workflow and is highly customer focused.

We provide you with the tools necessary (iPhone, tablet, educational resources, etc.) to complete as well as surpass expectations for our customers, leaving you to be the hero of the day!

 

Key Responsibilities:

  • Monitors all facets of the fleet program to ensure that QBSI-Xerox's performance standards are maintained and client requirements (contracted service levels) are consistently met.
  • Engages QBSI-XEROX and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
  • Monitors Call/Support Center activity to ensure service response requirements are met and that part arrive in support of dispatched service technicians at the appropriate place and time.
  • Monitors and administrates printer software programs
  • Monitors and administrates various server configurations
  •  

Basic Requirements:

  • 1 + years of technical contact center / Help Desk experience / Customer facing field service experience. 

  • Provide first-level contact and problem resolution for customers.

  • Maintains a broad perspective, such as being able to identify key issues and contribute ideas to process improvements.
  • Ability to identify, manage and resolve issues in timely manner.
  • Excellent technical and analytical skills to resolve difficult problems.
  •  

Desired Qualifications:

  • 2 + years fleet supervision or equivalent work experience.
  • Prior experience managing mid-scale fleet implementations.
  • A+ Certification
  • Software/ Server experience.
  • Experience with printers/MFPs on Local Area Networks, preferably in industry.

Benefits:

  • Medical, dental, Vision, 401(k) w/ matching program, paid vacation, and sick time.

About QBSI, A Xerox company...

QBSI, a Xerox company, is one of Washington's leading technology and services companies specializing in document workflow solutions, software and office systems. As a division of Xerox we are able to bring comprehensive solutions to the market, with unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made us the industry leader.

 

QBSI, A Xerox Company is proud to be an Equal Opportunities Employer.

The Northwest Group
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