The Northwest Group
  • Quality Business Systems
  • Bellevue, WA, USA
  • 16.00- 17.00 DOE
  • Hourly
  • Full Time

Full benefit package. Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, accrued paid time off, + more starting day one!

We are seeking 2 Supply Representatives to join our team in Bellevue, Washington.

The Supply Representative is comprised of a team that supports our service department at QBSI, A Xerox Company. This position ensures that the correct supplies are delivered in a timely manner while providing exceptional customer service to our clients. Must be comfortable in a fast paced customer focused environment and possess excellent analytical skills with the ability to multi-task.

Key Responsibilities:

  • Professionally communicates with the customer while locating account information in E-Automate.
  • Reviews customer's order history, identifies the current and/or reoccurring problem(s), manages and then resolves issues in timely manner.
  • Verifies customer's information, equipment, physical location, and status of current contract.
  • Offers customer with options for delivery, such as will-call or courier if requires immediately.
  • Otherwise, provides tracking number as order confirmation with timeframe of expected delivery (anticipated delays, backorder status, etc.).
  • Assesses the customer's balance and coordinates with Accounts Receivable before submitting order if account has restrictions.
  • Coordinates ongoing with the Administrative Department to identify past due accounts from service and/or supply requests.

Required Qualifications:

  • Strong customer service skills and good team member
  • Ability to multi-task
  • Good communication, both verbal and written
  • 2 + years of experience working in a customer focused role.
  • High school diploma or general education degree (GED).
  • Demonstrates teamwork behavior.

QBSI, A Xerox Company

QBSI, a Xerox company, is one of Washington's leading technology and services companies specializing in document workflow solutions, software and office systems. As a division of Xerox we are able to bring comprehensive solutions to the market, with unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made us the industry leader.


QBSI, A Xerox Company is proud to be an Equal Opportunities Employer.

The Northwest Group
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