The Northwest Group
  • Quality Business Systems
  • Bellevue, WA, USA
  • $18.00 - $25.00+ DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, RX, HSA, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays, Corporate discount program


The CSS Representative is an essential component to the administrative team at NWG, A Xerox Company. In this position, attention to detail, initiative, and customer service are key with main responsibilities including contract setup/billing, processing upgrades/changes/credits for existing contracts, submitting credit applications, entering and billing orders, submitting deals for lease funding, and assisting sales with paperwork.

Job Duties & Responsibilities:

  • Set-up new maintenance contracts.
  • Process any changes to existing maintenance contracts.
  • Process cancellations of maintenance contracts.
  • Enter and bill orders.
  • Submit credit applications and deals for lease funding.
  • Helps audit new maintenance contracts and/or any changes made to existing contracts.
  • Work with electronic meter collection software FM Audit.
  • Enter meter readings as needed.
  • Monitor missing meter report.
  • Prepare custom spreadsheet invoices.
  • Research, write, and process credits related to contracts.
  • Assist sales representatives with paperwork.
  • Prepare amendments for changes to existing contracts for sales department.

Requirements & Qualifications:

  • Associates degree or equivalent work experience in contract billing.
  • 1-2 years' experience in customer service required
  • Proficiency in Microsoft Suites, in particular Excel.
  • Excellent communication skills are essential for this position.
  • Strong organizational skills and time management are essential.
  • Strong initiative.
  • Ability to be assertive while maintaining a positive, team-oriented attitude with a high level of professionalism.
  • Willing to work overtime.

 The Northwest Group, A Xerox Company is proud to be an Equal Opportunity Employer.

The Northwest Group
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