The Northwest Group
  • Quality Business Systems
  • Bellevue, WA, USA
  • $25.00-$27.00 DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays

The Experienced Field Service Technician is essential member to our Service department at QBSI-Xerox. This position is responsible for supporting our clients that are experiencing technical difficulties in a time sensitive environment. Servicing on-site at our client's businesses, requires excellent customer service while maintaining professionalism at all times. Driving is a major component of this position, but time management is even more so.

We provide you with the tools necessary (iPhone, tablet, educational resources, etc.) to complete as well as surpass expectations for our customers, leaving you to be the hero of the day!

About QBSI, A Xerox company...

At QBSI-Xerox we provide customized business solutions for our clients- but ultimately we're in the "People Business". We believe that by supporting those around us and developing our employees for their current as well as future responsibilities, only makes us stronger as we grow together! While the financial opportunity is excellent, the best part about working here is actually the people. Your employer's business ethics and professional support matters - step up your game with us!

Key Responsibilities:

  • Provide first-level contact and problem resolution for customers.
  • Maintains a broad perspective, such as being able to identify key issues and contribute ideas to process improvements.
  • Ability to identify, manage and resolve issues in timely manner.
  • Excellent technical and analytical skills to resolve difficult problems.
  • Punctual and Professional, has excellent time management skills and if unable to make scheduled appointment informs the customer to update time of arrival.

Required Experience and Skills:

  • 8+ years of experience as a Field Technician (Sharp, HP, Konica Minolta, Xerox, in particular).
  • 5+ years of experience working in color production and fiery environment.
  • Valid Driver's license, auto-insurance, and good driving history.
  • Must have reliable vehicle.
  • Ability to work in a fast paced environment.
  • Excellent communication skills are essential to the position.
  • Demonstrates teamwork behavior.
  • Ability to learn quickly and work well under pressure.
  • Perform tasks with detailed orientated focus and accuracy.
  • Customer focused and concerned about the customers' needs.

Desired Experience and Skills:

  • Network + and/or A+ Certification.
  • Fiery certificate
  • Degree or certification in Computer Networking.


  • Medical, dental, Vision, 401(k) w/ matching program, Health Savings Account, paid vacation, and sick time.
  • Bonus Package for Green Parts Program and performance reviews!
  • Great options for overtime, but not required.


QBSI, A Xerox Company is proud to be an Equal Opportunities Employer.

The Northwest Group
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