The Northwest Group
  • CopyTronix
  • Portland, OR, USA
  • $18.00 hr DOE
  • Hourly
  • Full Time

Hourly Wage + bonuses (monthly, quarterly, annually), auto-allowance, company laptop + iphone provided, professional training/ mentorship program, Health Insurance (Medical, Dental, Vision), HSA, 401k w/ company matching, paid vacation/holiday/sick pay, corporate discount program, and…let’s save something to talk about!


The Field Service Technician is essential member to our Service department at CTX, A Xerox Company. This position is responsible for supporting our clients that are experiencing technical difficulties in a time sensitive environment. Servicing on-site at our client's businesses, requires excellent customer service while maintaining professionalism at all times. Driving is a major component of this position, but time management is even more so.

We provide you with the tools necessary (iPhone, laptop, tools & tool kit, educational resources, etc.) to complete as well as surpass expectations for our customers, leaving you to be the hero of the day!

 

Key Responsibilities:

  • Provide first-level contact and problem resolution for customers.
  • Maintains a broad perspective, such as being able to identify key issues and contribute ideas to process improvements.
  • Ability to identify, manage and resolve issues in timely manner.
  • Excellent technical and analytical skills to resolve difficult problems.
  • Punctual and Professional, has excellent time management skills and if unable to make scheduled appointment informs the customer to update time of arrival.

 Required Experience and Skills:

  • Mechanical aptitude- experience working with machinery of some kind
  • Basic computer skills- ability to extract zip files, download files, install drivers.
  • Technical aptitude and desire to learn.
  • High school diploma or general education degree (GED).
  • Valid Driver's license, auto-insurance, and reliable vehicle.
  • Demonstrate teamwork behavior.
  • Customer focused and concerned about the customers' needs.

 Benefits:

  • Medical, Dental, Vision, Health Savings Account, 401(k) w/ matching program, paid vacation, and sick time.
  • Bonus Package for performance reviews!

About CTX, A Xerox company...

CTX, a Xerox company, is one of Oregon's leading technology and services companies specializing in document workflow solutions, software and office systems. As a division of Xerox we are able to bring comprehensive solutions to the market, with unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made us the industry leader.

 

CTX, A Xerox Company is proud to be an Equal Opportunity Employer.

 

The Northwest Group
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